Returns & Exchanges
We will gladly accept returns for any damaged product purchased at www.paullabrecque.com upon receiving your item within 7 days of the purchase date. Any problems, missing items or issues with your shipment must be reported via email within 3 days of delivery. The item purchased must be:
1. Returned with a dated receipt
2. Unopened/not used and In its original packaging with all safety seals intact.
Return shipping expense is the responsibility of the customer unless the package or product was recieved damaged or in error and is being replaced by paullabrecque.com.
Returns can not be accepted on items that have been opened or used.
Paul Labrecque can only guarantee a package is delivered and confirmed by the USPS to the address provided with your order. We are not responsible for lost, stolen or misplaced packages once shipments delivery has been confirmed with a valid tracking number. If a package is lost, stolen or misplaced it is the responsibility of the customer to track or file a claim with the USPS.
We regret that we are unable to refund original shipping charges for the returned item. The cost of return shipping and handling is the responsibility of the sender. www.paullabrecque.com will pay for all return shipping fees on any damaged products.
A full refund to your credit card for the original price paid for a product will be issued within 30 days of www.paullabrecque.com receiving the returned item. The credit for your return cannot be exchanged for cash.
If you are returning a gift, you may do so if the item is unopened, not used and in it’s original packaging. You may choose either a credit to an existing Gift Card or a store merchandise credit. If you paid with a Gift Card(s), the debited amount will be credited to the card number(s), enabling you to reuse your Gift Card(s) towards future purchases online or in stores.
You will be notified by e-mail once your return has been processed and your financial institution has been notified. Please note it may take up to 10 business days for your financial institution to post your credit.
Prior approval should be confirmed on all returns in question by calling 212-988-7816. Refunds for damaged products must be approved prior to shipment to www.paullabrecque.com by receiving a return authorization number. This return number must be referenced on the outside of your returned package. All damaged products will be exchanged for the same replacement item. www.paullabrecque.com will incur all shipping and handling fees for the exchange and replacement of all damaged items.
Returns and refunds cannot be accepted after 30 days and are not redeemable for cash. All returns should be shipped directly to:
Paul Labrecque Salon Inc
14 E 60th Street
New York, NY 10022
Attn: Returns Department
www.paullabrecque.com is not responsible for items lost, stolen or misplaced in once confirmed delivered with a valid tracking number. It is the responsibility of the sender to ensure the unused returned item is carefully packed, shipped and received in its original condition.
Policy last updated: 02/01/23